Project Manager – Customer Care, Sweden

Sumitomo SHI FW is growing and we are now looking for a driven and structured Project Manager to join our Customer Care team in Sweden.

Your role

As a Project Manager, you take over once a service contract has been signed and are responsible for ensuring successful project execution from start to finish.

You will plan, organize and manage service projects related to boilers across Sweden, ensuring that they are delivered on time, within budget, and to the required quality and safety standards.

You will work closely with:

• the Team Leader Customer Care
• site supervisors
• and our support functions in Finland and Poland

In this role, you will:

• Plan and organize project execution
• Coordinate site activities and monitor progress
• Lead project meetings (internal and customer)
• Ensure quality, schedule, budget, and safety compliance
• Compile and finalize project documentation

You will also support the service sales process and actively identify opportunities for additional sales during project execution. The role does not include direct people management but requires strong coordination and collaboration across teams.

Typical project duration is 4–12 months, and the role includes approximately 40–50 travel days per year within Sweden.

The position is preferably based near Norrköping, but other locations in Sweden can be considered. Presence in the Norrköping office is expected regularly (2-3 days a week) before each new project starts.

Your profile

We are looking for someone who is:

• Structured and proactive
• Customer-oriented and solution-driven
• Comfortable working in a cross-functional and international environment

You collaborate easily with others and communicate in a clear and confident manner. You take ownership of your work and are motivated to continuously improve both delivery and customer satisfaction.

Required experience and skills

• Relevant technical education and experience (energy, process industry or similar)
• Experience in project management, preferably in a technical or service environment
• Strong customer focus and ability to manage multiple priorities
• Good communication skills in English
• Driving license (B)

Additional experience (considered an advantage)

• Experience from power plants, boiler technology, or maintenance services
• Technical university degree
• Experience from cogeneration, pulp & paper, or similar industries
• Commercial understanding (e.g. contracts)

For more information, please contact:
Patrik Johansson, Team Leader Customer Care Sweden
patrik.johansson@shi-g.com
+46 73 845 43 03

About Sumitomo SHI FW

Sumitomo SHI FW (SFW) is a global, innovative supplier of energy-efficient comprehensive solutions for reduced climate impact. With its 1,800 experienced employees, in more than 20 different locations around the world, the focus is on development in renewable energy and the goal of contributing with its services to reducing greenhouse gas emissions and reversing global warming.

Sumitomo SHI FW Energi AB, based in Norrköping, is the group's local representative specializing in the design, installation and service and maintenance of plants for cogeneration, carbon dioxide capture and energy storage.

Please read more at www.shi-fw.com.

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Project Manager – Customer Care, Sweden Sumitomo SHI FW is growing and we are now looking for a driven and structured Project Manager to join our Customer Care team in Sweden.